UWQ/ICWorkcontroller Error: 'Could not login to Media Type Inbound Telephony - Internal media error' , OTAS log shows Server Name = ??? (Doc ID 875793.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Advanced Inbound Telephony - Version 11.5.10.2 and later
Information in this document applies to any platform.
***Checked for relevance on 19-APR-2013***

Goal

115.10.2

Advanced Inbound


Agent logs into UWQ using ICWorkcontroller and reports the error:


'Could not login to Media Type Inbound Telephony - Internal media error'



Also see the following in the OTAS logs and status tab in the ICWorkController


Server Name = ???
Host = ???



Instance is configured for US and one or more NLS Languages.

Solution

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