R12: AP: APINVAPR: Invoice Approval: - Cancelling An Invoice Doesn't Close the Invoice Approval Notifications (Doc ID 875910.1)

Last updated on JANUARY 03, 2023

Applies to:

Symptoms

-- Problem Statement:
Cancelling an invoice after approval has been initiated does not close workflow.
Notifications are still open and can be acted upon.
Invoices form shows Invoice Status Cancelled, Approval Status Initiated.
View Invoice Approval History still shows a SENT action on the notification and no indication that
it was cancelled.

EXPECTED BEHAVIOUR
Workflow should close and all open notifications should be closed when the invoice cancellation
action is performed.

-- Steps To Reproduce:
Payables > Invoices > Entry > Invoices
Enter Invoice
Actions > Initiate Approval
Actions > Cancel Invoice
Requery Invoice

-- Business Impact:
Cancelled invoices do not require approval so any notifications already sitting in an approvers
worklist should be closed/cancelled when the associated invoice is cancelled and no longer needs
approval. This issue is causing approvers to have notifications in their worklist for invoices
that are already cancelled, causing unnecessary workload for approvers as they approve/review the
invoices and action them.

Changes

Cause

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