Error "Internal Error while calling Work Order Completion Package" when Attempting to Close a Visit (Doc ID 876548.1)

Last updated on JULY 18, 2017

Applies to:

Oracle Complex Maintenance, Repair & Overhaul - Version 12.1.1 and later
All Platforms
***Checked for relevance on 05-Aug-2015***

Symptoms

When attempting to close a Visit, the error no.1 below occurs.

One of the Visit's Work Order is in Complete status, but in table WIP_DISCRETE_JOBS it has status_type 15 (=' Failed Close').

This Work Order does not have any pending transactions, but still, the Visit cannot be closed due to no.1 error.

Trying to close the Work Order that is in 'Complete' status from Execution > Work Orders > Operations tab, the error number 2 below occurs.


ERROR
no.1

Internal Error while calling Work Order Completion Package
Internal Error while calling Work Order Completion Package

no.2

The status change for the work order with WIP entity id (&WIP ENTITY ID) has failed.


Steps To Reproduce:
1. Sign off the Maintenance Requirements
2. Attempt to close the Visit - the following error message appears:
"Internal Error while calling Work Order Completion Package"
3. the Work Order that is in 'Complete' status from Execution > Work Orders > Operations tab, the below error occurs.
"The status change for the work order with WIP entity id (&WIP ENTITY ID) has failed."

Cause

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