Email Not Received javax.mail.SendFailedException: Invalid Addresses

(Doc ID 876835.1)

Last updated on SEPTEMBER 30, 2016

Applies to:

Oracle Workflow - Version 12.0.4 to 12.2 [Release 12 to 12.2]
Information in this document applies to any platform.
Checked for relevance on 22-SEP-2012

Symptoms

On Oracle Applications 12.0.4
Find The mailer is running but no emails are received.  The errror in the log file is:

javax.mail.SendFailedException: Invalid Addresses; nested exception is: class javax.mail.SendFailedException: 553 sorry, your envelope sender domain must exist (#5.7.1)

 

OR

Getting error notifications "User Notification Preference Update Report for NID 7892047" with the following error:

The notification with the ID of 7892047 experienced problems when attempting to dispatch an email notification to the role cc.xxxxx@xxx.xxx... Subsequently the notification preference for the following users has been set to DISABLED. Please correct the issue and re-enable their notification preference.

 

In addition, the following error is identified in the Mailer log:

[Nov 15, 2010 2:25:38 AM CET]:128978432:Thread[outboundThreadGroup1,5,outboundThreadGroup]:0:-1:auohssgds xx.xxx.xxx.xx:-1:-1:ERROR:[SVC-GSM-WFMLRSVC-xxxxx-10006 : oracle.apps.fnd.wf.mailer.SMTPMessageHandler.sendMessages(String)]:SendFailedException -> [] javax.mail.SendFailedException: Invalid Addresses;
nested exception is:
class javax.mail.SendFailedException: 421 4.4.1 Connection timed out

 

 

EXPECTED BEHAVIOR
Expect to receive email notifications


BUSINESS IMPACT
The issue has the following business impact:
Due to this issue, users cannot validate instance to move to PROD.

Cause

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