"The Template Preview has failed" Error Using Rich Text Editor for Contract Clauses (Doc ID 876993.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Contracts - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.
This problem can occur on any platform.

Symptoms

When attempting to preview a contract template the error below occurs:

ERROR
------------
"The Template Preview has failed. Please try again. If the problem persists, please contact the System Administrator."

 

This patch will also resolve issues where table formatting is not retained, but no error is given.

Cause

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