TeleService - Create Service Request: FRM-41081: Cannot Move Item: Invalid Position

(Doc ID 878561.1)

Last updated on APRIL 11, 2018

Applies to:

Oracle Customer Care - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

When attempting to use Create Service request form an error occurs.  

Error:

FRM-41081: Cannot move item: invalid position

Steps:

(R) Service
(N) Service Requests > Create Service Request

   => Error shows on bottom of window.

-or-

(R) Depot Repair
(N) Repair Orders

- Query Service Request

  => Pop-window shows the error

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms