My Oracle Support Banner

The Source Item Instance XX, in Subinventory XX, for Organization XX in Oracle Install Base Does Not Exist (Doc ID 878686.1)

Last updated on NOVEMBER 01, 2024

Applies to:

Oracle Installed Base - Version 11.5.9 and later
Information in this document applies to any platform.

Symptoms

When attempting to process transactions to Oracle Install Base (IB), the following error occurs:


ERROR
The source item instance XX, in Subinventory XX, for Organization XX in Oracle Install Base does not exist. Please verify that any receipt transactions were successful. (spelling error for 'transactions' is in error message)

Steps To Reproduce:

  1. Create and Book a Return Material Authorization (RMA) in Order Management with an Instance Number entered in Transaction Details
  2. Receive the RMA in Inventory with a different Serial Number than was input via Instance Number on Transaction Details
  3. Observe that the transaction errors in the Installed Base Interface

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.