View Adjustments Returns ORA-01403 No Data Found

(Doc ID 879664.1)

Last updated on SEPTEMBER 20, 2017

Applies to:

Oracle Order Management - Version 12.0.6 and later
Information in this document applies to any platform.

Symptoms

When attempting to do Actions > View Adjustments from the Order Organizer form for an order for
one customer, the following error occurs:

Error
ORA-01403: no date found
FRM-40735: WHEN-NEW-FORM-INSTANCE trigger raised unhandled exception ORA-06502

  Steps To Reproduce:

1. Order Management responsibility
2. Orders, Returns > Order Organizer
3. Search for customer #
4. Highlight an order

5. Actions > View Adjustments> results in reported errors

Workaround would be to apply a discount at the line level.

Cause

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