EAMPLNWB Cannot Close Workorders In 'Failed Close' Status By Mass Close Functionality

(Doc ID 879877.1)

Last updated on OCTOBER 27, 2016

Applies to:

Oracle Enterprise Asset Management - Version 12.1.1 and later
Information in this document applies to any platform.
Checked for relevance on 16-DEC-2011


Symptoms

Unable to close the work orders in Failed Close status from Mass Close Functionality.

Expect that system should allow to close the jobs through Mass Close option for Failed Close jobs as user can successfully close a work order in Failed Close status from Close Work Order form.

STEPS

The issue can be reproduced at will with the following steps:
1.  Enterprise Asset Management > WO Planing > Maintenance Workbench 

2.  Query for failed closed WOs > Assets with Work

3.  Go to Menu >> Tools >> Mass Close

Cause

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