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RMA Transaction Errors With "Serial Number cannot be updated because the Item Instance XXXXXXX is currently in a location (Location Type Code : INVENTORY) that is classified as Internal" (Doc ID 880182.1)

Last updated on OCTOBER 17, 2018

Applies to:

Oracle Installed Base - Version 11.5.9 and later
Information in this document applies to any platform.

Symptoms

When attempting to process an RMA transaction (CSIRMARC) to Install Base, the following error occurs:

"Installed Base Error: Serial Number cannot be updated because the Item Instance XXXXXXX  is currently in a location (Location Type Code : INVENTORY) that is classified as Internal."

Steps To Reproduce:
1. Create an RMA for an Install Base Trackable Item
2. Enter the Instance Number to be returned in Installation Details
3. Receive the RMA in Inventory with a different Serial Number (Instance)
4. Observe reported error message in Install Base Error Queue (Transactions Error Processing form)

Cause

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In this Document
Symptoms
Cause
Solution

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