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Contact Center - Service Request Tab: How to Add a Column To SR Grid (Doc ID 880256.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Customer Care - Version 12.0.0 and later
Information in this document applies to any platform.


User needs to add a column to the Service Request History Grid display.
The column to be added will be a segment from the Service Request Additional Information flexfield.


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