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Ability to default Bill To and Ship To addresses from Installed Base (Doc ID 880659.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Teleservice - Version 11.5.10 and later
Information in this document applies to any platform.

Goal

When creating a Service Request using Installed Base product the Bill To & Ship To information in Contacts/Addresses tab of Service Request form is defaulting from Customer, not from Installed Base.

Is it possible to default the Bill To and Ship To addresses from Installed Base record instead of from Customer?

Solution

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