Last updated on SEPTEMBER 06, 2016
Applies to:Oracle Teleservice - Version 11.5.10 and later
Information in this document applies to any platform.
When creating a Service Request using Installed Base product the Bill To & Ship To information in Contacts/Addresses tab of Service Request form is defaulting from Customer, not from Installed Base.
Is it possible to default the Bill To and Ship To addresses from Installed Base record instead of from Customer?
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms