Ability to default Bill To and Ship To addresses from Installed Base (Doc ID 880659.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Teleservice - Version 11.5.10 and later
Information in this document applies to any platform.

Goal

When creating a Service Request using Installed Base product the Bill To & Ship To information in Contacts/Addresses tab of Service Request form is defaulting from Customer, not from Installed Base.

Is it possible to default the Bill To and Ship To addresses from Installed Base record instead of from Customer?

Solution

	To view full details, sign in with your My Oracle Support account.
	Don't have a My Oracle Support account? Click to get started!

In this Document

Goal

Solution

References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.

Ability to default Bill To and Ship To addresses from Installed Base (Doc ID 880659.1)

Applies to:

Goal

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!