"Location Appointment Scheduling Preference" Configured for "Service Location" Not Honored (Doc ID 881132.1)

Last updated on JULY 09, 2014

Applies to:

Oracle Transportation Operational Planning - Version: 5.5.05 to 6.0
This problem can occur on any platform.

Symptoms

-- Problem Statement:

A Location Resource is configured to have a "Location Appointment Scheduling Preference" that includes only a "Service Location ID" and no "Service Provider ID". When an appointment is scheduled for a shipment matching this "Service Location", it is expected that this Preference be used. The appointment is scheduled for a non-preferred time, even though a slot with the preferred time exists.

When the "Location Appointment Scheduling Preference" is updated to include the "Service Provider ID", it is found that the Location Preference is then used.

-- Steps To Reproduce:
1. Create a Location with a Resource having only "Location Appointment Scheduling Preference" configured with Service Location (no Service Provider)
2. Create a Shipment that matches this Preference
3. In Dock Manager, Schedule the appointment for this shipment expecting this to be scheduled in the open slot matching the preference.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms