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"Location Appointment Scheduling Preference" Configured for "Service Location" Not Honored (Doc ID 881132.1)

Last updated on MAY 06, 2022

Applies to:

Oracle Transportation Operational Planning - Version 5.5.05 to 6.0 [Release 5.5 to 6]
Information in this document applies to any platform.
This problem can occur on any platform.

Symptoms

-- Problem Statement:

A Location Resource is configured to have a "Location Appointment Scheduling Preference" that includes only a "Service Location ID" and no "Service Provider ID". When an appointment is scheduled for a shipment matching this "Service Location", it is expected that this Preference be used. The appointment is scheduled for a non-preferred time, even though a slot with the preferred time exists.

When the "Location Appointment Scheduling Preference" is updated to include the "Service Provider ID", it is found that the Location Preference is then used.

-- Steps To Reproduce:
1. Create a Location with a Resource having only "Location Appointment Scheduling Preference" configured with Service Location (no Service Provider)
2. Create a Shipment that matches this Preference
3. In Dock Manager, Schedule the appointment for this shipment expecting this to be scheduled in the open slot matching the preference.

Cause

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In this Document
Symptoms
Cause
Solution
References


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