How To Remove Special Characters From Objectives Stuck In Transfer (Doc ID 881595.1)

Last updated on DECEMBER 21, 2016

Applies to:

Oracle Talent Management - Version 11.5.10.1 to 11.5.10.3 [Release 11.5.10]
Oracle Performance Management - Version 11.5.10.2 to 11.5.10.2 [Release 11.5.10]
Information in this document applies to any platform.

Goal

This document discusses how to remove the special characters in a scorecard and retry the transfer of scorecards by the manager which are stuck in "In transfer" status.

Objectives in a scorecard are stored in the HR_API_TRANSACTION table as CLOB documents in an XML format.  Special characters have been introduced in the objectives when copied from sources like EXCEL, MS WORD , Power Point etc.

This causes the transfer of the scorecards to get stuck as the XML parser fails to read these special characters.

This document recommends the data fix script which can be run to remove the special characters from the CLOB document and retry the transfer of scorecards which were stuck.

Solution

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