Unexpected Error While Opening Marketing Activities (Doc ID 881688.1)

Last updated on DECEMBER 04, 2019

Applies to:

Symptoms

You are attempting to create a marketing activity and receive the following error when you try to save it:

You have encountered an unexpected error. Please contact the System Administrator for assistance

Detailed Error:
Java.lang.NullPointerException
at oracle.apps.ams.oa.campaign.server.ScheduleDtailAMImpl.initScheduleIdQuery(ScheduleDtailAMImpl.java:117)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)

STEPS TO REPRODUCE:
1. Create a Marketing Program and activate it.
2. Create a Marketing Campaign and approve it.
3. Create the Marketing Activity and save it. 

Cause

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