Service Territories Not Working With Country
(Doc ID 882313.1)
Last updated on SEPTEMBER 16, 2019
Applies to:Oracle Territory Management - Version 12.0.4 and later
Information in this document applies to any platform.
In R12, Service Request does not assign service request owner field as setup from territory manager.
Steps To Reproduce
1. Navigate> Field Service Dispatch> Service Request> Create Service Request
2. create service request >>>save
notice service request owner field is blank...it should default resource setup from territory manager.
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