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FAQ - OSN - Comprehensive Questions (Doc ID 883423.1)

Last updated on AUGUST 27, 2020

Applies to:

Oracle Supplier Network - Version 5.1 to 5.1
Information in this document applies to any platform.


Purpose

This is the same document available in Oracle Supplier Network (OSN) page under Resources. This note shows the same information through My Oracle Support. 

 The OSuN page has the Need Help? link which is https://osn.oracle.com/snw/faces/home.jsf

Questions and Answers

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In this Document
Purpose
Questions and Answers
 Prospective Customers
 GENERAL
 Administrative
 Trading Partner Setups
 Communication Parameters
 Transaction Delivery
 Self Testing
 Security
 PROSPECTIVE CUSTOMERS
 What is the Oracle Supplier Network (Oracle SN)?
 I am a buyer but do not use E-Business Suite or PeopleSoft procurement applications. Can I still use OSN to send POs and receive Invoices ?
 I am evaluating OSN for my business and need references from companies who use OSN. How can I contact them ?
 GENERAL
 What do I need to access the site?
 How do I login?
 If I forget my password, what do I do?
 Is there documentation available?
 What companies are registered on Oracle SN?
 I'm a Supplier. How do I report any issues?
 I'm a Buyer who is an Oracle Procurement customer. How do I report any issues?
 
What is the timeout in the OSN pages?
 ADMINISTRATIVE
 The contact person for our OSN account is no longer with the company. I need to access the account but I do not know the username/password.
 Can I have more than one company contact?
 How can I change the default contact for our company's account on OSN?
 I'm a Buyer using EBS Procurement. How do I setup the connection between EBS and OSN?
 I get an email notification for every messaging error that occurs. Can I customize this?
 How will I know if there are going to be any system down times? I want to make sure I send/receive documents without delay.
 Which are the IP Addresses that can be authorized on the firewall?
 TRADING PARTNER SETUPS
 What is trading partner approval and how does it work?
 What are Oracle SN aliases?
 I'm a Buyer. How do I grant iSP access to my supplier through OSN?
 How can Suppliers configure punch out using OSN?
 COMMUNICATION PARAMETERS
 What are Oracle SN identifiers?
 Are both HTTP and HTTPS supported as delivery methods?
 I want to setup HTTP(S) as the delivery method. What do the parameters mean?
 TRANSACTION DELIVERY
 How does transaction delivery work on the Oracle SN?
 What electronic messages are supported?
 What are the OSN Test and Production messaging hubs?
 I have finished testing in the OSN test instance and I am ready to switch over to OSN Production instance, what should I do ?
 I want documents sent to me to stay in OSN and not reach me so that I can access it from OSN. Is this possible?
 My transaction has errored out in OSN, how can I resubmit ?
 My transaction was delivered successfully by OSN to my trading partner, but the information I sent was incorrect. How do I correct it?
 How do I get Oracle SN's SSL Certificates?
 
Can OSN Invoices be matched to Receipt rather than Purchase Order?
 SELF TESTING
 When I perform Self Testing, which parameters are used - Test or Production parameters?
 Can I perform Self Testing with Production Parameters?
 What do Inbound and Outbound mean under Self Testing?
 SECURITY
 Is the Trading Partner information defined in OSN shared with any other entity? If so, how and why ?
 Can I retrieve information from OSN database ?
 Can I write into OSN database directly ?
 Is it possible to send OSN secondary identifiers on POs to Trading Partners?
 Where is the shared secret for OSN transactions maintained?
 What is the cost of using Oracle Supplier Network - OSN?
 Is there any limit to the number of suppliers or Trading Partners that can be added per customer?
 Can support provide a complete list of OSN Trading Partners and the Transaction Types for each??
References

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