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FSTP Debrief Error: ORA-20001 "The record has been changed or deleted by another user" (Doc ID 883875.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Field Service - Version 11.5.10 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

When using the Field Service Technician Portal (FSTP) to perform a debrief  the following error is generated:

ORA-20001 error when debrief in Technician Portal


Steps To Reproduce:
1. Connect using the 'Field Service Technician Portal' responsibility.
2. Perform a debrief of a task.
3. Add several rows for material and/or labor.
4. Attempt to save the data entered. 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References

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