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Email Address or Phone Number Empty In Find Service Request Form for Person Party (Doc ID 884106.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Teleservice - Version to 12.1.1 [Release 11.5 to 12.1]
Information in this document applies to any platform.


The Email address or Phone Number is empty on Find Service Request form Search Result grid, after searching the service request for a Person party.

The Email Address (or the Phone Number) is marked as the primary contact point on the Contacts/Addresses tab on the Service Request form.


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