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Email Address or Phone Number Empty In Find Service Request Form for Person Party (Doc ID 884106.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Teleservice - Version 11.5.10.2 to 12.1.1 [Release 11.5 to 12.1]
Information in this document applies to any platform.

Symptoms

The Email address or Phone Number is empty on Find Service Request form Search Result grid, after searching the service request for a Person party.

The Email Address (or the Phone Number) is marked as the primary contact point on the Contacts/Addresses tab on the Service Request form.





Cause

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In this Document
Symptoms
Cause
Solution
References

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