AutoInvoice Error: Invoice Cannot Be Credited Due To Its Electronic Invoice Status (Doc ID 884528.1)

Last updated on JULY 28, 2017

Applies to:

Oracle Receivables - Version 11.5.10.0 to 11.5.10.3 [Release 11.5.10]
Oracle Financials for the Americas - Version 11.5.10.0 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.
Executable:RAXTRX - Autoinvoice Import Program


Symptoms

Oracle Receivables (AR): AutoInvoice Information Center > Troubleshooting AutoInvoice for Oracle Receivables Release 11.5 Through 12 > Troubleshooting Credit Memos in the Transaction Workbench and AutoInvoice in Receivables  > Note 884528.1

When trying to import an RMA from Order Management, the RMA is rejected with the following error reflected in the Autoinvoice Execution Report:

Error
------------
Invoice cannot be credited due to its Electronic Invoice status. 

The Invoice Electronic Status at the time of running Autoinvoice was "Error".  A credit memo was being imported to as a correcting procedure for the incorrect invoice, however the error above is raised and the credit memo could not be imported.

Additional testing found that the  Invoice can be credited manually using the Transactions Workbench, as long as the Credit Memo has a transaction type of Void.

Changes

 

Cause

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