Transactions Workbench: Credit Memo Is Not Reverting The Tax Amount (Doc ID 885772.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Receivables - Version 12.0.4 and later
Oracle E-Business Tax - Version 12.0.4 and later
Information in this document applies to any platform.
Form:ARXTWMAI.FMB - Transactions


Symptoms

When crediting a transaction using the Credit Transactions form, if Vertex is involved, the tax amount of the credit note changes, and the invoice is not fully credited.

Responsibility:  Receivables Manager
Navigation:  Transactions > Credit Transaction
Query the invoice which should be fully credited
Click on Credit Balance
The form displays following correct credit amounts:
Credit Memo:
   Line = -1234
  Tax = -12
Click on Save
The tax amount changed to zero:
Credit Memo:
Line = -1234
Tax = 0

Cause

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