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The QA Check does Not Error for Items Made 'Non-Serviceable' when the Serive Contract in made Active from QA Hold (Doc ID 885822.1)

Last updated on AUGUST 23, 2021

Applies to:

Oracle Service Contracts - Version 11.5.10.2 and later
Information in this document applies to any platform.

Goal

Should the QA Checks 'Check Service Effectivity' and 'Check Product Availability' error when an existing Service Contract is opened for update and the Covered Product's setup has been changed to indicate that the item is 'Non-Serviceable' (i.e. the 'Enable Contract Coverage' checkbox is no longer checked on the Item definition form)?

Solution

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In this Document
Goal
Solution


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