How is the Service Request Detail or Summary Report Submitted? How is Data Passed? (Doc ID 886153.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Teleservice - Version 12.0 and later
Information in this document applies to any platform.
***Checked for relevance on 24-Sep-2014***
CSXSRDET.rdf
CS_SR_DETAIL_TMP

Goal

(R) Service
(N) Service Requests > Create Service Requests

 - Query any service requset.
 - Navigate to the Main Menu: Tools > Print Request.
 - Select the template, language and output type.
 - Click the RUN button.
 - Check the output.

What happens in the background?
How are the Service Request Detail or Summary reports submitted?
How is data passed into the Service Request Detail or Summary reports?

Solution

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