How is the Service Request Detail or Summary Report Submitted? How is Data Passed?

(Doc ID 886153.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Teleservice - Version 12.0 and later
Information in this document applies to any platform.
***Checked for relevance on 24-Sep-2014***


(R) Service
(N) Service Requests > Create Service Requests

 - Query any service requset.
 - Navigate to the Main Menu: Tools > Print Request.
 - Select the template, language and output type.
 - Click the RUN button.
 - Check the output.

What happens in the background?
How are the Service Request Detail or Summary reports submitted?
How is data passed into the Service Request Detail or Summary reports?


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