Creating Customer Account the Profile is Back to the Default Value "Default Profile Class" (Doc ID 886559.1)

Last updated on AUGUST 29, 2017

Applies to:

Oracle Receivables - Version 12.1 and later
Information in this document applies to any platform.
This problem can occur on any platform.

Symptoms

When attempting to create a customer account, the following error occurs.

ERROR
The profile is back to the default value

EXPECTED BEHAVIOR
Expect to have the profile assigned

STEPS
The issue can be reproduced at will with the following steps:
1. Go to Receivables Responsibility
2. Go to Customers
3. Query a party
4. Add an account using different profile
5. Save

The profile back to the default value

Cause

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