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Unable to do Manual Mass Update Items for Multiple Booked Sales Order Lines (Doc ID 887905.1)

Last updated on FEBRUARY 17, 2019

Applies to:

Oracle Order Management - Version 11.5.10.2 to 11.5.10.3 [Release 11.5.10]
Oracle Order Management - Version 12.2.6 to 12.2.6 [Release 12.2]
Information in this document applies to any platform.

Symptoms

On 11.5.10.2 in Production:
When attempting to Mass Change booked Sales Orders to add a new item,
the following error occurs:

ERROR
You are not allowed to update Inventory Item because:
line has been booked

The issue can be reproduced at will with the following steps:
1. Responsibility: Order Management Super User
2. Navigate: Orders Workbench, Order Organizer
> Query booked orders
> Click on Tools, Mass Change
3. Add the new line and receive the error


Cause

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In this Document
Symptoms
Cause
Solution
References

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