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Service Start And End Dates Sometimes Missing On Sales Orders For Service Items (Doc ID 889307.1)

Last updated on SEPTEMBER 02, 2018

Applies to:

Oracle Order Management - Version 11.5.9 to 11.5.10.3 [Release 11.5 to 11.5.10]
Oracle Service Contracts - Version 11.5.9 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Goal

When ordering services in Order Management, the service start and end dates are not populated for some orders. 

The workflow gets the service order line to closed status without populating these fields. The problem occurs on a random basis for sales orders with service items. Why is this happening?

Solution

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