Customer Form, Account Profile Issue: Not All Late Charges Information Are Defaulting From Profile Class (Doc ID 889372.1)

Last updated on JULY 06, 2016

Applies to:

Oracle Receivables - Version 12.0.6 and later
Information in this document applies to any platform.

Symptoms

When creating a new customer, and you assign a Profile Class to the Account profile, you notice that not all the settings defined in the Profile Class default into the Account Profile.

Steps to Reproduce:

  1. Responsibility: Receivables Manager
    Navigation: Customers > Customers
  2. Enter a new customer and address
  3. Navigate to the Account Profile tab, and assign an profile class that has Late Charges information defined
  4. Click 'Save and Add Details' button
  5. Go to the 'Account Profile' tab
  6. Go to the 'Late Charges' tab. Note that the values in the fields do not match those defined in the Profile Class
    In the section 'Additional Charges and Reductions' the check box for the fields 'Credit Items' and 'Disputed Transactions' are not checked for the account profile, but they were checked on the Profile Class definition. Other fields are defaulted properly.

Cause

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