Unable To View Payment Details From Collections Form Via Receivables Responsibility
(Doc ID 889417.1)
Last updated on DECEMBER 03, 2019
Applies to:
Oracle Receivables - Version 12.0.4 and laterInformation in this document applies to any platform.
Collections form
Symptoms
On 12.0.4 in Production:
Unable to access Payment - Details from Collections form using Receivables responsibility due to error. However, no error is encountered when using the Collections form via Collections Agent responsibility.
ERROR
Function not available to this responsibility.Change responsibilities or contact your system administrator.
-- Steps To Reproduce:
1. Choose Receivables responsibility.
2. Navigate: Collections> Collections
3. Query a customer
4. Go to Payment tab
5. Click on Details button for one of the Payments
6. See error message.
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Symptoms |
Changes |
Cause |
Solution |