My Oracle Support Banner

Unable To View Payment Details From Collections Form Via Receivables Responsibility (Doc ID 889417.1)

Last updated on MAY 01, 2019

Applies to:

Oracle Receivables - Version 12.0.4 and later
Information in this document applies to any platform.
Collections form



Symptoms

-- Problem Statement:

On 12.0.4 in Production:

Unable to access Payment - Details from Collections form using Receivables responsibility due to error. However, no error is encountered when using the Collections form via Collections Agent responsibility.


ERROR

Function not available to this responsibility.Change responsibilities or contact your system administrator.


-- Steps To Reproduce:

1. Choose Receivables responsibility.
2. Navigate: Collections> Collections
3. Query a customer
4. Go to Payment tab
5. Click on Details button for one of the Payments
6. See error message.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.