"Action not specified or is unknown" Error when Clicking on Volume Calculator (Blue Box) on Order Template Error (Doc ID 942544.1)

Last updated on JULY 09, 2014

Applies to:

Oracle Transportation Management - Version: 5.5.05 to 5.5.05.07
This problem can occur on any platform.

Symptoms

-- Problem Statement:

Clicking on the "Volume Calculator" (i.e. Blue Box) on the Order Template screen results in the following Exception:

Action not specified or is unknown

at sun.reflect.GeneratedConstructorAccessor622.newInstance(Unknown Source)
at
sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:27)
at java.lang.reflect.Constructor.newInstance(Constructor.java:274)
at glog.util.exception.GLException.factory(GLException.java:413)
at glog.util.exception.GLException.factory(GLException.java:390)
at glog.util.exception.GLException.factory(GLException.java:386)
at glog.webserver.util.QueryResponseServlet.getDocument(QueryResponseServlet.java:115)
at glog.webserver.util.AbstractServletProducer.process(AbstractServletProducer.java:87)
at glog.webserver.util.BaseServlet.service(BaseServlet.java:601)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
at
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at glog.webserver.session.ParameterValidation.doFilter(ParameterValidation.java:29)
at
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at glog.webserver.screenlayout.ClientSessionTracker.doFilter(ClientSessionTracker.java:59)
at
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at glog.webserver.util.SetCharacterEncodingFilter.doFilter(SetCharacterEncodingFilter.java:44)
at
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:174)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174)
at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:200)
at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:283)
at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:773)
at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:703)
at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:895)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)
at java.lang.Thread.run(Thread.java:534)

-- Steps To Reproduce:
1. Navigate to Order Management -> Order Release -> Order Template
2. Click Submit (no data entered)
3. Click on the "Blue Box" under "Volume per Ship Unit"

The above exception is displayed.

Cause

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