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Workflow Notification For Service Request Task Is Not Being Sent (Doc ID 942672.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Teleservice - Version 11.5.10 to 12.0.6 [Release 11.5 to 12]
Oracle Common Applications Calendar - Version 11.5.10 to 12.0.6 [Release 11.5 to 12]
Information in this document applies to any platform.

Purpose

Tasks are created using Oracle Script or in TeleService.

The task type being used (i.e.'Email Follow Up') has a workflow associated.
Yet when tasks of this type are created and after running the Workflow Background Process, the notification is not being sent.

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps

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