Unable to view Online Payslip in Self-Service, Error: 'You have encountered an unexpected error' (Doc ID 943032.1)

Last updated on JANUARY 05, 2017

Applies to:

Oracle Payroll - Version 11.5.10.2 and later
Information in this document applies to any platform.
***Checked for relevance on 04-Jan-2016***
***Checked for relevance on 04-Jun-2014***

Symptoms

Problem Statement:

When attempting to View Payslip in Self Service, the following error occurs:

You have encountered an unexpected error. Contract System Administrator.




Steps To Reproduce:

The issue can be reproduced at will with the following steps:

  1. On payroll responsibility
  2. Navigate:  Employee Self-Service > View Payslip
  3. Get error on some employees

 

Cause

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