Ship Confirm Error - shipped quantity for order exceeds the tolerance (Doc ID 943179.1)

Last updated on FEBRUARY 15, 2023

Applies to:

Symptoms

When attempting to Ship Confirm the following error occurs:

ERROR

WSH_DELIVERIES_PUB.Delivery_Action
Error: Some deliveries selected for Ship Confirm have errors or warnings.Error: Contents of Delivery xxx have Error Exception(s).

WSH_DELIVERIES_PUB.Delivery_Action
Error: Delivery xxx cannot be Ship Confirmed. For more information click the details button.Error: In delivery xxx, the total shipped quantity for order number xxx exceeds the tolerance. The source system for this order is Order Management and order type is XXX. The maximum shipped quantity allowed for the line x.x within this delivery is xxx.

Actions suggested to resolve the issue:
1) If delivery lines are pending with over pick flag checked and source line x.x, please pick confirm them. (Not for Third Party Warehouse)
2) Reduce the shipped quantity for the delivery lines with source line x.x to bring within over ship tolerance.

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.