Cannot Create A Duplicate Record, Because The Combination Of Instance, and extended attribute defines unique record in IB. (Doc ID 943259.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Installed Base - Version 11.5.10 to 12.2.4 [Release 11.5 to 12.2]
Information in this document applies to any platform.
***Checked for relevance on 21-JAN-2015***


Symptoms

After shipping a item, the txn is failing to interface to IB, the following error occurs.

ERROR:
IB Transaction Error: Cannot create a duplicate record, because the combination of Instance, and extended attribute - 3078874 10001 defines a unique record in Installed Base.

STEPS
The issue can be reproduced at will with the following steps:

1. Ship an Install Base trackable Item from Order Management (OM)

2. Query for the Order in the 'Install Base Transaction Error Processing' form.

3. The transaction has failed with the reported error.

Cause

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