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CSC_Profile_Variable_PVT.Create_Profile_Variable_PVT Error Creating New Profiles. (Doc ID 943643.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Customer Care - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

When attempting to save a new Profile  in the Customer Profiles form, the following error occurs:

Error:
API Programming Error:
(CSC_Profile_Variable_PVT.Update_Profile_Variable): The value "SELECT hz.party_id, NULL
account_id, to_char(date_of_birth, 'DD-MON-YYYY')
FROM hz_parties hz, hz_person_profiles
WHERE hz.status='A'
AND hz.party_type IN ('PERSON','ORGANIZATION')
AND hz.party_id=<Please enter the column name that should be joined to party_id and any
additional condiations>
GROUP BY hz.party_id" for parameter p_batch_sql_stmnt is invalid.

Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Go to the Customer Support responsibility -> Setup -> Customer Management -> Customer Profiles form.
2. Attempt to save a new profile.
3. Error appears when trying to save.

Cause

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In this Document
Symptoms
Cause
Solution
References


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