My Oracle Support Banner

Depot Repair-Auto-Receive Function Not Working (Doc ID 944466.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Depot Repair - Version to [Release 11.5]
Information in this document applies to any platform.


On clicking the 'Receive' button, the Auto-Receive prompt does not appear. The Find Expected Receipts form opens.

The issue can be reproduced at will with the following steps:

1. Navigation > Depot Repair Super User > Find Repair Orders > New > Repair Orders
2. Enter customer name, contact, problem summary, repair type, item name, quantity, serial  number, check 'Automatically Book RMA', save.
3. Service Request is created, Repair Order is created.
4. Return Order is booked on the logistics tab.
5. Enter subinventory on the return line, save.
6. Click on Receive, the Auto-Receive prompt does not appear, but the Find Expected Receipts form opens.




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.