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Service Request form: 'Invalid Responsibility Specified' Error When Trying to Compose an Email (Doc ID 946082.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Teleservice - Version 11.5.10.2 to 12.2 [Release 11.5 to 12.2]
Oracle Email Center - Version 11.5.9 to 12.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.

Goal

In Service Request form, user is unable to compose an e-mail.

He receives the following error when clicking the Open Email Compose window: "Invalid Responsibility Specified"

Solution

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In this Document
Goal
Solution

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