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R12: Login Fails With Error "You are trying to access a page that is no longer active" (Doc ID 946807.1)

Last updated on JANUARY 22, 2020

Applies to:

Oracle E-Business Suite Technology Stack - Version 12.0.4 to 12.1.3 [Release 12.0 to 12.1]
Information in this document applies to any platform.

Symptoms

In this particular customer case:

1. Navigate to the company portal web page. The company portal will set a cookie.

2. Attempt to login to Release 12 E-Business Suite

3. If your username and password are correct, you can expect to be taken to the responsibility screen. If your username and password are incorrect, you can expect to see an error message indicating that your login is invalid.

Instead, what you see is the following error regardless of the validity of the login credentials or you may just see the login screen again with no message:

(x) Error
You are trying to access a page that is no longer active.
- You may have attempted to access to this page directly by bookmarking the page or
copying the URL. This page does not support bookmarking.
- The referring page may have come from a previous session. Please select Home to
proceed.

4. You can prove that the problem is with the company portal cookie of step 1 by deleting the cookie from the browser and then attempting to login. With no company portal cookie, the R12 login works as expected.

The specific cause of this problem appears to be isolated to just a very few customers thus far. In general, customers getting the "page that is no longer active" message should recognize that this particular cause/solution article is relatively obscure.

Changes

This problem does not exist with Release 11i which uses the iAS1.0.2.2.2.
This problem surfaced after upgrading to Release 12.x which uses Oracle Application Server 10.1.3.x.

Cause

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In this Document
Symptoms
Changes
Cause
 Example 1:  A Normal Looking 12.0.4
 Example 2: A Troubled 12.0.6
Solution
References

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