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Service Contracts Autorenewal Checklist / Troubleshooting (Doc ID 946923.1)

Last updated on NOVEMBER 17, 2021

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.

Purpose

This guide is split into the following sections:

  1. A checklist of required setup for Service Contracts AutoRenewal.
  2. Steps to troubleshoot the AutoRenewal process when the expected contracts are not renewed.
  3. Logging an AutoRenewal service request with Oracle Support.

Please note that there have been some changes in R12 compared to previous versions.  For guidance on AutoRenewal in 11i please see <Note 161494.1>.

Detailed setup steps for AutoRenewal are given in <Note 223708.1> and are still valid for R12.

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 Checklist for Automatic Renewals Setup
 (1) Process Definition Defined
 (2) Independent Condition Defined
 (3) Listener Programs
 (4) Run Workflow Background Process
 (5) Eligible Contracts Ready for Renewal
 (6) Run Date Assembler
 Troubleshooting Contracts Renewal
 (1) Validate that Date Assembler Found Eligible Contracts
 (2) Date Assembler Pick Contracts But Contracts Not Renewed
 (3) Troubleshooting the Events Process
 (4) Workflow Notification Errors
 (5) How to Control the Number of Contracts Picked for Renewal
 Logging a Contracts Autorenewal Service Request with Oracle Support
References

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