Service Contracts Autorenewal Checklist / Troubleshooting
(Doc ID 946923.1)
Last updated on NOVEMBER 17, 2021
Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.
This guide is split into the following sections:
- A checklist of required setup for Service Contracts AutoRenewal.
- Steps to troubleshoot the AutoRenewal process when the expected contracts are not renewed.
- Logging an AutoRenewal service request with Oracle Support.
Please note that there have been some changes in R12 compared to previous versions. For guidance on AutoRenewal in 11i please see <Note 161494.1>.
Detailed setup steps for AutoRenewal are given in <Note 223708.1> and are still valid for R12.
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