Unable to Query Previous Purchase from Install Base (Doc ID 948123.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle Quoting - Version 11.5.10.2 and later
Information in this document applies to any platform.
Information in this document applies to any platform.

Goal

Why can't I successfully query a 'Previous Purchase' from the Install Base using HTML Quoting using the 'Serial Number' as a search criteria?

When I do the same steps in Forms Quoting the 'Previous Purchase' from installed base can be queried successfully.
eg

Navigation from HTML Quoting :
Quote > Quote Lines > Add service to previous purchase (B) >
Add Service To Product In : "Installed Base"
Serial Number ACXX111244
Go (B)
no records returned

Navigation from Forms Quoting:
Quote > Quote Lines > Actions (B) >
Search for Servicable Product in "Install Base" >
Serial Number : ACXX111244 > Search (B)
record returned successfully

Solution

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