RMA Lines Stuck In Awaiting Return Disposition Status When Rejected (Doc ID 950054.1)

Last updated on JULY 19, 2017

Applies to:

Oracle Order Management - Version 11.5.10.0 to 11.5.10.2 [Release 11.5.10]
Information in this document applies to any platform.
***Checked for relevance on 06-Apr-2013***
ontd0015.sql
OEXRMARB.pls
OEXRMARS.pls


****Checked for relevance on 22-SEPr-2014***

Symptoms


On 10.5.10.2 in Production:
When attempting to progress an RMA line when full qty is Rejected and Delivered to Inventory,
the following error occurs:

ERROR
-----------------------
Awaiting Return Disposition

--
Applied <Patch 5358811> and ran script ontd0015.sql for one of the Orders
Results: Error msg: Delivered quantity cannot exceed received quantity.

--
Followed note and still has issue:
<Note 454617.1> How To Progress Lines in 'AWAITING_RETURN_DISPOSITION' When ontd0015.sql Does Not Progress Lines:

-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Responsibility: Order Management Super User & Inventory Super User
2. Navigate: Create a receipt for an RMA line > conduct the inspection,
3. Reject during inspection then conduct delivery.
4. status on order line stays at Awaiting Return Disposition and will not progress

Cause

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