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OM: Prevent Booking For Line Generic Holds = Yes, but order still Booking? (Doc ID 951030.1)

Last updated on JULY 20, 2018

Applies to:

Oracle Order Management - Version 11.5.10.0 to 12.1.2 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.

Symptoms

Even with profile option "OM: Prevent Booking for Line Generic Holds is Set" = "Yes"
and placing the customer on "Credit Hold" when releasing the (incorrectly) assigned "Credit Check
Hold" for a newly entered sales order, this order can be subsequently (and unexpectantly) booked.

It is expected that the applied hold should be a system generated "Credit Hold", that
would similarly trigger the profile option into action and prevent booking.

-- Steps To Reproduce:
1. Place the customer of "Credit Hold"
2. Create a new order for this customer.
3. Order goes on Hold.
4. Remove the Credit Check Hold
(Not believed to be correct, "this should not be a "credit check hold" but a "credit hold"
which is systemic generated).
5. Once hold removed, attempt to book the order.
6. Order (unexpectantly) gets booked.

Cause

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