OM: Prevent Booking For Line Generic Holds = Yes, but order still Booking?

(Doc ID 951030.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Order Management - Version to 12.1.2 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.


Even with profile option "OM: Prevent Booking for Line Generic Holds is Set" = "Yes"
and placing the customer on "Credit Hold" when releasing the (incorrectly) assigned "Credit Check
Hold" for a newly entered sales order, this order can be subsequently (and unexpectantly) booked.

It is expected that the applied hold should be a system generated "Credit Hold", that
would similarly trigger the profile option into action and prevent booking.

-- Steps To Reproduce:
1. Place the customer of "Credit Hold"
2. Create a new order for this customer.
3. Order goes on Hold.
4. Remove the Credit Check Hold
(Not believed to be correct, "this should not be a "credit check hold" but a "credit hold"
which is systemic generated).
5. Once hold removed, attempt to book the order.
6. Order (unexpectantly) gets booked.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms