OM: Prevent Booking For Line Generic Holds = Yes, but order still Booking?
(Doc ID 951030.1)
Last updated on JULY 20, 2018
Oracle Order Management - Version 18.104.22.168 to 12.1.2 [Release 11.5.10 to 12.1] Information in this document applies to any platform.
Even with profile option "OM: Prevent Booking for Line Generic Holds is Set" = "Yes" and placing the customer on "Credit Hold" when releasing the (incorrectly) assigned "Credit Check Hold" for a newly entered sales order, this order can be subsequently (and unexpectantly) booked.
It is expected that the applied hold should be a system generated "Credit Hold", that would similarly trigger the profile option into action and prevent booking.
-- Steps To Reproduce: 1. Place the customer of "Credit Hold" 2. Create a new order for this customer. 3. Order goes on Hold. 4. Remove the Credit Check Hold (Not believed to be correct, "this should not be a "credit check hold" but a "credit hold" which is systemic generated). 5. Once hold removed, attempt to book the order. 6. Order (unexpectantly) gets booked.
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