Clicking On Task In Uwq Is Opening Wrong Task
(Doc ID 951106.1)
Last updated on JULY 21, 2020
Applies to:Oracle Teleservice - Version 12.0 and later
Information in this document applies to any platform.
-- Problem Statement:
On R12 instance
when clicking on a task in uwq,another task is opened in SR form
The selected task should get opened in SR form
-- Steps To Reproduce:
Lo gin Name:ebusiness/welcome
1.login to customer support responsibility
3.click on a task and double click on the task to open it in CSR form
4.the cursor is placed in the first task ,however i selected the second task in the uwq.
-- Business Impact:
The issue has the following business impact:
Due to this issue, users get confused as which task they clicked
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