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Clicking On Task In Uwq Is Opening Wrong Task (Doc ID 951106.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Teleservice - Version 12.0 and later
Information in this document applies to any platform.

Symptoms

-- Problem Statement:
On R12 instance
when clicking on a task in uwq,another task is opened in SR form
EXPECTED BEHAVIOR
The selected task should get opened in SR form

-- Steps To Reproduce:
Lo gin Name:ebusiness/welcome
1.login to customer support responsibility
2.select uwq
3.click on a task and double click on the task to open it in CSR form
4.the cursor is placed in the first task ,however i selected the second task in the uwq.

-- Business Impact:
The issue has the following business impact:
Due to this issue, users get confused as which task they clicked

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References

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