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Service: Task Templates Search Screen Truncates Words after Wild Card (Doc ID 952012.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Teleservice - Version 12.0.6 and later
Information in this document applies to any platform.

Symptoms

NOTE: In the images below and/or the attached document, user details / company name / address / email / telephone number represent a fictitious sample (based upon made up data used in the Oracle Demo Vision instance).  Any similarity to actual persons, living or dead, is purely coincidental and not intended in any manner.

Find that attempting a multiple wild card search in a task template of Task tab in Service
Request, it truncates search key words after wild card "%" in some cases.
Moreover, system takes too long when search key words contains numbers in the same search screen.

There is inconsistent Behavior of the % Wild Card Search for Task Template Group
Expect the search to be based on the search string entered in the LOV
e.g.
The issue can be reproduced at will with the following steps:
1. (R) Field Service Manager > Service Request > Create or find service request
2. Enter search string including multiple wildcards %: e.g ‘Pajero sport/native K8/9 % brake % pad %’
After pressing enter, key words after wild card are truncated: displaying only: ‘Pajero sport/native K8/9 %'

Or

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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