APXINKWB: Fully Paid Credit Memo Has Still An Amount Remaining

(Doc ID 952783.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Payables - Version 12.0.1 to 12.1.3 [Release 12.0 to 12.1]
Information in this document applies to any platform.
This problem can occur on any platform.

Symptoms

Find a credit memo is paid in a PPR but the Field Amount Remaining is still equal to total amount

STEPS
The issue can be reproduced at will with the following steps:
- Invoices:
Credit memo.
Invoice num = 39124

Validated
Accounted
Holds = 0

Paid = -81,51

- View Payments tab:
Payment Method = Electronic

- Scheduled Payments tab:
Amount Remaining = -84,03
Discount Amount Remaining = -2,52

Amount Paid = -81,51

BUSINESS IMPACT
The issue has the following business impact:
Due to this issue, users cannot see it as 'paid' correctly.


Cause

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