''PAGE CANNOT BE FOUND'' error when opening an attachment in Email Center. (Doc ID 953167.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Email Center - Version 11.5.10.2 to 11.5.10.3 [Release 11.5]
Information in this document applies to any platform.

Symptoms

On 11.5.10.2 in Production:
When attempting to open emails with Word documents attached, some users get the following error
occurs:

Error

Either:

'Page Not Found'

or

Internal Server Error.
The server encountered an internal error or misconfiguration and was unable to complete your
request.


Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Login to Apps with Oracle Email Center responsibility
2. Select an email that has a Word document attached

Cause

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