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'No Data was found when &VO_NAME was executed' The current user is not associated to a resource trying to Access Agent Dashborad (Doc ID 955429.1)

Last updated on JULY 03, 2019

Applies to:

Oracle Teleservice - Version 12.0.6 and later
Information in this document applies to any platform.


  Find that logging in application as customer representative with HTML Customer Support responsibility, there is an error that occurs.

"No data was found when &VO_NAME executed"
"The current user is not associated to a resource"

There is no workaround.
Expected to be able to access the Dashboard to log SRs

Steps to Reproduce:
1. Log into Apps with the FND UserID
Responsibility: Customer Support Responsibility
2. Select Agent Dashboard. > Error


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