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FRM-40200 Field is Protected Against Update When trying to Update a Service Request (Doc ID 955467.1)

Last updated on AUGUST 14, 2023

Applies to:

Oracle Teleservice - Version 11.5.9 and later
Information in this document applies to any platform.

Symptoms

Find that after creating and saving Service request none of the fields on the service request can be updated.

The following error occurs:
ERROR FRM-40200 Field is Protected Against Update

No Workaround

The issue can be reproduced at will with the following steps:
1. Service (R) > Created Service request
2. Update the Service Request > Error.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution

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