FSTP>Instance Details Page Error 'You Do Not Have Access To Instance Details' (Doc ID 955522.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Field Service - Version 12.1.1 and later
Information in this document applies to any platform.
***Checked for relevance on 27-Oct-2014***

Symptoms

When attempting to access the Instance Details Page from Field Service Representative Responsibility, the following error occurs.

ERROR
'You do not have access to Instance Details Page, Please contact System Administrator."

 This works correctly from the 'Field Service Manager' responsibility

The 'Register Instance' button also works, and opens the new IB HTML pages. The Profile 'CSI%Forms%' is setup correctly to point to the new Installed Base Agent User responsibility.


Steps To Reproduce:
1. Log into responsibility 'Field Service Representative'
2. Open the Create SR form
3. Key in the Instance number, e.g. '657814'
4. Click on the button 'Instance Details'
5. Browser window opens with an error

Cause

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