Customer Form, Site Profile Amounts Issue: Profile Amounts That Default From Profile Class Reset to Null After Saving Or Raises Error: Value for cust_account_profile_id - currency_code must be unique (Doc ID 956127.1)

Last updated on FEBRUARY 18, 2019

Applies to:

Symptoms

When creating Site Level Profile for a customer, the Profile Amounts default from the Profile class as expected. However, after the profile is saved and the customer record is re-queried, the amounts are reset to null.

Steps to Reproduce:

Responsibility: Receivables Manager
Navigation: Customers : Customers

• Search for a customer
• Click on the Address Details icon
• Assign the DEFAULT profile class to the customer
• Select the Profile tab.
• Click 'Yes' to the message "This profile does not exist at the site level. Do you want to create a new profile?"
• Select the Profile Amounts tab.
• Click to open the USD currency and enter the following amounts:
  Credit Limit = 100
  Order Credit Limit = 100
• Save
• Go back to the customer site
• Navigate back to the Profile Amounts tab.
• The amounts you entered have reset to null

Changes

Cause

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