Debrief Lines Are Updated Twice In Oracle Installed Base

(Doc ID 956816.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Installed Base - Version 12.0.6 and later
Information in this document applies to any platform.
***Checked for relevance on 24-Apr-2013***


Symptoms

Create a RMA line and Shipment line from Oracle Debrief.  Submit both lines to Oracle Charge and create bill_only order lines respectively.  Upon order line fulfillment, an instance is created without serial number if item is serialized control which is duplicated from one already created through debrief submission.  Meanwhile, the RMA line will stuck in error transaction form with error message

'Transaction Details are Mandatory for Cancellation / RMA Fulfillment . Pl. enter it , the RMA Line ID (&line_id).'

-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Create SR
2. Create Task and Debrief
3. Debrief completes and shipment instance is updated for the correct serial number and return instance is updated
4. Debrief lines submitted to charges
5. Lines are fulfilled. New instance is created in Install base without a serial number.
6. Check Oracle Installed Base Admin > Transaction Error Processing form > RMA line in error


Changes

Upgrade to release R12

Cause

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